Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form a legal agreement between you and us when you use our website or services. By creating an account, signing in, depositing money, claiming an offer or playing a game, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use your account or our services.

You are responsible for reading the current version of these terms before using our services. Other rules may also apply, including game rules, bonus terms, payment information, our Privacy Policy and any safer gambling notices shown on the site. If there is a difference between these terms and a specific promotion's terms, the specific promotion terms apply to that promotion.

We may amend these terms where necessary, including to reflect changes to our services, legal requirements, regulatory expectations, security measures or payment arrangements. We will make the updated version available on the site. Where a change materially affects your use of the services, we will provide notice where appropriate. If you continue to use your account after the effective date, you accept the amended terms. You may close your account if you do not wish to accept a change.

Eligibility and your account

Our services are for people aged 18 or over who are resident in the United Kingdom and legally permitted to use online gambling services. You must not open or use an account if gambling is unlawful for you, if you are acting for another person, or if you are located outside the permitted area. We may ask you to confirm your location and eligibility at any time.

You may have one account only. You must not create additional accounts, use another person's account or allow another person to use yours. If we identify duplicate accounts, we may close them, restrict access, cancel associated promotions and take any other action allowed by these terms. We will consider the circumstances and any applicable balance when doing so.

When you register, you must provide accurate, complete and current information. This includes your name, date of birth, address, contact details and any other information we reasonably request. You must tell us promptly if anything changes. Providing false, misleading or incomplete information may result in account restrictions or closure and can delay payments.

You are responsible for keeping your username, password and other login details confidential. Do not write them where another person can access them, and do not share them with anyone. You must tell us immediately through live chat or support@casino-bet442.co.uk if you believe your account has been accessed without permission. You remain responsible for activity on your account unless we establish that it resulted from a failure on our part.

We hold a gaming licence and may verify accounts as part of our legal, regulatory and security obligations. Access to some services may be subject to additional rules shown on the site or in your account.

Verification and account checks

We may carry out identity, age and address checks before allowing you to use all account functions. In particular, we may need to complete these checks before your first withdrawal. We may also ask for information about your payment method, how you fund your account and the source of your funds where required.

You must provide documents and information that are genuine, current, clear and relevant to the request. We may ask for more than one document where necessary. The information must belong to you and must match the details held on your account. Do not send documents that have been altered or that belong to another person.

While checks are pending, we may restrict deposits, withdrawals, gameplay, bonuses or other account functions. A withdrawal may remain pending until the required checks are complete. We may also carry out further checks during the life of your account, including where your activity, payment method or account information changes.

We handle personal information in accordance with our Privacy Policy. We use information supplied during checks to protect your account, prevent fraud, meet legal obligations and support safer gambling. If you do not provide requested information, or if we cannot verify it, we may suspend or close your account and take any action permitted by law.

Deposits, withdrawals and balances

You may deposit using the payment methods available in your cashier. You must use a payment method held in your own name and must not use a third party's card, account or other funding source. We may decline, return or restrict a deposit if it does not meet our security or compliance requirements.

The deposit, withdrawal and transaction limits that apply to you are shown in the cashier or your account. Limits may depend on the payment method, your account status, verification, safer gambling controls and applicable requirements. We may refuse or delay a transaction where a check is required.

You may request a withdrawal of cleared funds through the methods available in your account. Where possible, we will return funds to the same payment method used for the related deposit. If that is not possible, we may use another method in your name or ask for further information before making the payment.

A withdrawal is not final until it has been processed by us. We may cancel or hold a withdrawal while checking your identity, payment method, account activity, eligibility or compliance with these terms. We may correct obvious errors, including an incorrect balance or payment amount. If we identify a failed, reversed or unauthorised transaction, we may recover the relevant amount from your account.

You must use deposited funds for genuine participation in our services and must not use the account to transfer money between payment methods or for any unlawful purpose. We may cancel transactions, restrict the account or report suspected unlawful activity where required.

Bonuses and promotional offers

Each bonus, free game, promotion or other offer has its own terms. Those terms will explain who can take part, how to opt in, the qualifying activity, any wagering requirement, the maximum bet, the expiry date, eligible games, withdrawal rules and any limits on winnings or bonus funds. You should read and understand the offer terms before accepting it.

A bonus may be subject to wagering before related funds or winnings can be withdrawn. Wagering is counted only in the way stated in the relevant offer terms. Some games, stakes, transactions or account activity may not count, or may count at a different rate. The cashier or bonus area may show your current progress.

A maximum bet may apply while wagering requirements are active, including where the offer terms state that it applies to bonus funds or associated play. Breaching a maximum bet, using a restricted game or attempting to avoid the stated rules may cause the bonus and related winnings to be removed.

We may limit, withdraw or refuse an offer where you are not eligible, have already used it, have closed or duplicated an account, or have breached its terms. You must not abuse promotions by creating accounts, coordinating play, using payment methods improperly, exploiting an error or taking steps designed to obtain an unfair promotional benefit. If we identify abuse, we may remove promotional funds and related winnings, restrict promotions or close the account.

Safer gambling, account closure and disputes

Gambling is for adults aged 18 and over. Please set a deposit limit before you play and use the time-out tools available in your account if you need a break. You can ask us about self-exclusion through support@casino-bet442.co.uk or live chat. During self-exclusion, you must not open another account or try to access our services through someone else's account.

Information and support are available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support. We may apply account limits or other safeguards where we identify a concern or where this is required.

You may ask us to close your account at any time by contacting support@casino-bet442.co.uk or using live chat. We may close or suspend an account because of inactivity, a breach of these terms, failed verification, suspected fraud, payment concerns, unlawful activity, safer gambling concerns or a legal or regulatory requirement. We may also restrict access while investigating an issue.

After closure, you must not open a new account unless we have confirmed that you may do so. Any cleared balance will be dealt with after applicable checks and deductions. We may retain information and records where required by law or for legitimate security, compliance and dispute purposes.

If you have a complaint, write to support@casino-bet442.co.uk and include your account details, the issue, relevant dates and the outcome you are seeking. We will acknowledge and look into your complaint and aim to answer within a reasonable time. We may ask for further information before giving a final response. Independent dispute resolution is available in general terms where an internal outcome does not resolve the matter.

We will take reasonable care to provide our services, but access may occasionally be interrupted by maintenance, technical faults, communications failures or events outside our reasonable control. To the extent permitted by law, we are not responsible for losses caused by your breach of these terms, misuse of your account or failure to keep your login details safe. Nothing in these terms limits liability that cannot lawfully be limited.

These terms and any dispute connected with them are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.