Responsible Gaming

Our commitment to safer gambling

We want you to use your account in a controlled and informed way. Gambling involves risk, and you should only gamble with money you can afford to lose. There is no guaranteed outcome. Gambling should not be treated as a source of income, a way to recover losses or a solution to financial concerns.

Before you play, decide how much money and time you are comfortable spending. Keep gambling within that plan, and avoid increasing your spending because of a win or a loss. A budget can help you separate gambling money from the money you need for household costs, bills, food, travel and other commitments.

You must be 18 or over to use our gambling services. We take age and identity verification seriously. We may ask for information or documents before allowing you to continue using your account, including when required for account security, safer gambling or legal compliance.

• Set a gambling budget before you deposit or play.
• Never use borrowed money, money needed for essential costs or money intended for someone else.
• Do not chase losses by gambling more or increasing your stakes.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to deal with personal problems.
• Keep your account details private and do not allow another person to gamble using your account.
• Speak to someone you trust if gambling is becoming difficult to control.
• Do not gamble to pay bills, manage debt or deal with financial pressure.

Tools in your account

Your account includes tools that can help you manage how much you deposit, lose and play. These tools support your personal plan but do not remove the risks of gambling. Continue to monitor your behaviour and take action early if your gambling changes.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period shown in your account. Depending on the available setting, you may be able to choose a daily, weekly or monthly limit. A limit applies to deposits rather than winnings or funds already held in your balance. Choose an amount that fits comfortably within your budget.

Loss and session limits

A loss limit can help you set the maximum amount you are prepared to lose over a selected period. A session limit can help you manage the amount of time spent gambling. The precise options and periods available are shown in your account. These limits can be useful if you find that your spending or play continues for longer than planned.

Time-outs

A time-out is a temporary break from gambling. When you choose one, access to relevant gambling activity is restricted for the period you select. Use a time-out as soon as you feel that you need space from gambling, rather than waiting for your spending or playing time to increase.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. Once self-exclusion is requested and confirmed, your account is restricted for the selected period. You should not try to open another account or use another person's account during this period. If you ask to self-exclude, we will explain the process and any action needed to protect your access.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are designed to help you pause and make an informed decision about whether to continue. When a reality check appears, consider your time, spending and reasons for gambling before making another bet.

How to switch on a tool

1. Sign in to your account and open the responsible gambling, safer gambling or account settings area.
2. Choose the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the period and amount, where the tool requires one, and read the information shown before confirming.
4. Save or confirm your choice. The setting and any waiting period or restriction will be shown in your account.
5. If you cannot find a tool or need help using it, contact live chat or support@casino-bet442.co.uk.

Some changes may take effect immediately, while a request to increase a limit may be subject to a cooling-off period. The details shown when you set or change a tool apply to your account. A limit or time-out does not cancel transactions that have already been completed, and it does not remove the need to monitor your balance and account activity.

Signs gambling may be causing a problem

A change in gambling behaviour can happen gradually. Pause and ask yourself whether any of the following statements apply to you:

• You spend more time or money gambling than you planned.
• You increase your stakes or deposits to try to recover money you have lost.
• You feel restless, irritable or distracted when you cannot gamble.
• You hide, minimise or give misleading information about your gambling.
• You borrow money, sell belongings or miss payments to fund gambling.
• You use money intended for rent, bills, food or other essential costs.
• You return to gambling soon after a loss because you believe a win will put things right.
• You cancel plans, miss work or study, or neglect family and other responsibilities because of gambling.
• You feel anxious, low, guilty or ashamed about your gambling.
• You have tried to stop or reduce your gambling but have not been able to do so.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• People close to you have expressed concern about how much you gamble.

One sign does not define your situation, but several signs may indicate that it is time to stop and seek support. You can use a time-out or self-exclusion from your account and contact a support organisation. If gambling is connected with serious financial, emotional or personal difficulties, ask for help as soon as possible.

Where to get help

You do not have to deal with gambling concerns alone. The organisations below offer information, advice or support for people affected by their own gambling or by someone else's gambling. You can contact them directly through their own services.

• GambleAware provides information and support to help people understand gambling harms and take steps towards safer gambling.
• GamCare offers confidential information, advice and support for people affected by gambling, including affected family members and friends.
• GamStop is a self-exclusion service that can help eligible people restrict access to participating online gambling businesses for a chosen period.
• The National Gambling Helpline provides confidential advice and support for people experiencing gambling-related concerns, including guidance about possible next steps.

You can also talk to a family member, friend, colleague, healthcare professional or financial adviser. Choosing to ask for help is a practical step, and you do not need to wait until a problem becomes severe.

If you contact us about safer gambling, our support team can explain the account tools and the steps available to restrict your access. Contact us through live chat or at support@casino-bet442.co.uk. We can provide account assistance, but we are not a substitute for specialist gambling, medical or financial advice.

Protecting minors

Our gambling services are for people aged 18 and over. We use age verification and may carry out further identity checks to help prevent underage access. You must provide accurate information and cooperate with any verification request. If we cannot confirm the required information, access to your account may be restricted until the matter is resolved.

Parents and guardians should take additional steps to prevent children from accessing gambling services. Keep your account username, password and devices secure, and do not save account details where a child can use them. Always sign out after using your account, particularly on a shared device.

• Use a separate password for your account and do not share it with anyone.
• Enable a device passcode, user profile or other access control where available.
• Keep payment details and account information away from children.
• Check which apps, websites and browser profiles can be accessed on shared devices.
• Use parental control software or family safety features provided by your device, browser or internet service.
• Set age filters and content restrictions, and keep the software updated.
• Explain to children that online gambling is an adults-only activity and is not a suitable game or source of money.

Parental control software can reduce the chance of accidental access, but it may not block every gambling service or every device. Use it alongside supervision, secure passwords and age-appropriate conversations. If you believe a minor has used your account, stop using the account and contact us through live chat or support@casino-bet442.co.uk.