Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses made available through your account with us, including welcome offers, reload bonuses, free spins, cashback, prize promotions and other promotional benefits. An individual offer may have additional conditions. You should read those conditions before opting in, depositing funds or using a bonus.

By claiming or using an offer, you confirm that you accept these terms, the specific terms shown for that offer, our general Terms and Conditions, and any game or payment rules that apply. If there is a difference between these general bonus terms and the conditions shown for a particular offer, the specific offer conditions will apply to that offer.

We may require you to opt in before an offer is added to your account. Where an offer is described as automatic, it may be added when you meet the stated conditions. An offer may not be available to every player, account, game, payment method or device.

Eligibility and account requirements

Bonuses are available only to eligible account holders. You must be aged 18 or over, have an account with us, and meet any other conditions shown for the offer. We may limit an offer to one account, one person, one household, one device or one payment method unless the offer says otherwise.

You must provide accurate and current information and use your own account and payment method. We may ask for information or documents to verify your identity, age, payment method or account activity before awarding a bonus, allowing a withdrawal or continuing to provide services. A bonus can be withheld or removed if the required checks are not completed.

A qualifying deposit must normally be made with a payment method registered to you. Deposits that are reversed, charged back, cancelled, refunded or otherwise invalid may not qualify. If you withdraw a qualifying deposit before the offer conditions are met, we may remove the associated bonus and any winnings connected with it.

• You may not open or use more than one account to obtain the same offer.
• You may not claim an offer intended for another player or transfer bonus funds, free spins or promotional winnings to another account.
• You must not use inaccurate information, conceal relevant account details or create accounts to avoid an account restriction.
• You must not use a payment method that you are not authorised to use.
• We may exclude an account from a particular offer where this is stated in the offer conditions or needed to protect the integrity of the promotion.

If we identify duplicate accounts, misuse, fraud, attempted fraud or a breach of these terms, we may cancel the relevant offer, remove bonus funds and associated winnings, restrict future promotional access or take other action under our general Terms and Conditions.

Deposits, wagering and eligible games

A bonus may require you to deposit a stated amount before it is awarded. The qualifying deposit, bonus amount and any maximum or minimum conditions will be shown with the offer. A deposit may qualify only once, even if you make several transactions, unless the offer expressly says otherwise.

Where wagering is required, you must stake the required amount before the bonus or bonus winnings become withdrawable. The exact requirement will be displayed with the offer. Wagering is calculated using eligible stakes placed on eligible games, and different games may contribute at different rates.

Some games may not count towards wagering, or may count only in part. This can include games with a low-risk or non-standard staking profile. Any exclusions or contribution rates will be shown in the offer conditions. We may also restrict the maximum stake that counts while wagering a bonus. If you exceed a stated maximum stake, the bonus and winnings may be cancelled where the offer conditions allow this.

The order in which real-money funds and bonus funds are used can depend on the offer and the game selected. Your balance and the promotion details will show the status of applicable funds. If an offer includes free spins, their value, eligible game, number of spins, expiry and any resulting wagering requirement will be shown before or when they are awarded.

A bonus does not change the game rules, the outcome of a game or the need to manage your spending. We do not guarantee that a bonus will result in winnings. All bets remain subject to the normal game rules and your available balance.

Expiry, withdrawals and bonus balances

Each offer has an expiry period or completion deadline where applicable. If you do not claim, use or complete the offer within that period, it may expire automatically. Expired bonus funds and any winnings that depend on them may be removed. We are not required to restore an expired offer unless the offer conditions say that we may do so.

Bonus funds are not cash and cannot normally be withdrawn directly. You may withdraw eligible winnings after you have met the relevant wagering requirement, subject to account checks, payment rules, withdrawal limits shown in your account and these terms. We may return or remove unused bonus funds when a withdrawal is requested if this is stated in the offer conditions.

A pending withdrawal may affect an offer. For example, an offer may be cancelled if you withdraw before completing its conditions, or a qualifying deposit may cease to qualify when it is withdrawn. The conditions shown with the offer will explain how withdrawals affect that offer.

If a technical error, display error or processing mistake causes a bonus to be awarded incorrectly, we may correct the balance and cancel the affected benefit. We will not normally treat funds credited in error as available for withdrawal. If you notice an error, contact us before using the affected funds.

Where a payment is reversed or a deposit is later found to be invalid, we may adjust the bonus balance and any related winnings. This does not affect any rights you may have under applicable law or our general account terms.

Safer gambling, changes and support

Bonuses are optional and should not be used to chase losses or spend more than you can afford. You can set deposit limits through your account, take a time-out or request self-exclusion. Promotional messages and bonus access may be restricted during a time-out or self-exclusion period.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact our support team through live chat or by e-mail at support@casino-bet442.co.uk.

We may change, suspend or withdraw a promotion where this is necessary because of a technical issue, legal or regulatory requirement, payment problem, suspected misuse, an error in the offer information or another reasonable operational reason. We will not remove a benefit that you have already validly completed unless we are entitled to do so under these terms, the offer conditions or applicable law.

We may change these Bonus Terms and Conditions from time to time. The current version will apply to new offers from the time it is made available. The conditions attached to an offer will normally continue to govern that offer unless a change is required by law, regulation, a security concern or another matter outside our reasonable control.

If you have a question about a bonus, check the details in your account first. Our support team can explain the stated conditions, account status and available options, but cannot guarantee that a particular offer will be restored or awarded. Please contact us by live chat on the site or at support@casino-bet442.co.uk.